Blog
Useful, local, from the people who install it
Notes on fixed wireless, WiFi, installation day and what is happening on the network, written by the WebPerception team in Novato.
What happens during a WebPerception site survey
A step by step look at how we get from your address to a clear yes or no, and why nothing is promised until the site survey is done.
WiFi extender or access point? What fixes the far bedroom
An extender only repeats a weak signal, so here is how to tell when a wired access point in the far room, ADU, or shop is the real fix.
Rain, wind, and your antenna: what winter does to the connection
What rain, wind, and moving trees do to a fixed wireless antenna in Marin, Sonoma, and Napa, what they do not do, and when it is time to call.
Fire season in the North Bay: internet when the power goes out
What a PG&E power shutoff does to a fixed wireless connection, how a small battery backup keeps it running, and what to check when the power returns.
Is it your WiFi or your internet? The two-minute test
One wired speed test and one WiFi test tell you which system is slow, where the fix lives, and when it is time to call the local team in Novato.
Where your router should live in a North Bay home
Where your router should go, where it should not, and what ranch houses, hillside homes, stucco walls, and outbuildings do to WiFi across the North Bay.
Working from home in the North Bay: what a video call needs
What a video call actually asks of your home internet in the North Bay, from upload and steadiness to a wired desk, a VPN, and one household habit.
What fixed wireless is, and why hillside homes can get it
How a rooftop antenna and a clear line of sight to a tower site bring internet to hillside and rural Marin and Sonoma addresses that wired providers pass over.
Looking for help instead?
The six guides behind the support desk, kept short on purpose.
Have a question we have not answered?
Call or email and a person in Novato will answer during office hours, Monday through Friday, 9 AM to 5 PM Pacific. Phone support and network monitoring are available 24/7/365.